State Farm® Insurance Agent Alex Quilis

"Excellent customer service. Charges were communicated clearly, and all questions were addressed with a high level of knowledge and professionalism. Thank you"

"If I can give them 0 stars I would. My wife and purchased home and auto insurance with them. We were supposed to get a $178 credit which they kept assuring us we would be credited on the next bill and it has never happened. It’s been months. They quoted our auto insurance for $158 a month but we are being charged $268. Every time my wife speaks to them to get answers, no one knows. They keep brushing us off saying they will get back to us and never does. Not even a follow up phone call saying they are working on it. Just dead silence for months unless we reach out and it’s always that they’ll get back to us. My wife left a google review and now they say they were gathering information and tried to reach out. If they were gathering information then they could have emailed or called letting us know they are looking into it but they didn’t for months until the review was left. No communication whatsoever in months until the review. These people don’t know what they’re doing giving misleading information. How can no one know why we didn’t get credited for the $178 or why we are paying more than what we were quoted for months until a review was left and now they want to reach out with information?"

"Update: it’s funny how now they want to reach out after reading this review. You guys were not gathering information because Kristine didn’t even have the decency to email me back stating she will look into it. Completely ignored me till I left this review and now magically they’re reaching out to me after months of no communication. What a joke. This is the worst agent ever. Madison Mcafee told me I would get credited for the first payment I made which I never did and it’s been months. Every time I call them about the credit, they said they’ll get back to me and never do. I spoke to another agent in the same office by Trey Sewell who said he’ll look into and get back to me which he never did. They quoted me at $158 a month for insurance but they been charging me $268. Every time I call about it they can’t explain to me why. Even Trey Sewell says he doesn’t know why. Kristine Guinness emailed me that a bill is due. I emailed her back asking bout my credit and she emailed me back “ Good Afternoon, What were you anticipating seeing a credit for? I do see the charge of 176.43 on your billing history. I don't see why it is supposed to be credited back. Please let me know so I can take care of this for you. Thanks”. I emailed her back explaining the situation and of course never got back to me either. This is by far the worst unaorgnaized unknowledgable insurance company I have ever dealt with. It’s been months and still have no answers and no one in that office can explain anything. They are crooks. I have text messages where they keep telling me the credit will come on the next bill and it never does. I text Madison to call me and never does. This is not customer service and no one in that office knows what they are doing. They don’t know why I didn’t get credit and they don’t know why I’m paying $268 instead of the $158 they quoted me. Trey Sewell told me it should be $158 next month and it wasn’t. I’m still paying $268 and every time I call they say they’ll will find out and get back to me and never does."

"The team at this location is amazing. They do their best to assist and take care of your needs. I've had great interaction!"

"Love State Farm- Kristine saved me $40 a month!"

"They were wonderful to work with... Alex and his staff is amazing. Definitely would recommend anyone looking for insurance to go Alex and his team. I didn't feel pressured and felt like they was looking out for me and my family best interest."

"I really enjoy working with Alex and his team. Although SF is generally more expensive for me in auto, I really appreciate the detail the team takes to serve the customer. Kristine, Alex and Trey are great at explaining coverages. I also really like the SF Personal Articles policy since it provides really good coverages that would provide a cash payout in the event of loss. The policy is independent of other Home/Renters policies."

"We were in search of car insurance for our two cars. We needed an affordable price for our family. Eric the agent helped find discounts like good grades AB student and defensive driver. His knowledge and friendly customer service won us over to better accessibly insurance. Thanks State Farm!"

"Incredible customer service! Quick responses, clear explanations, and they really take care of you. Best insurance experience I’ve had."

"Friendly, helpful, and knowledgeable staff!"

"The agents at this office are helpful and kind. Further, they are responsive and excellent at answering questions and following up as needed. Very glad we connected with them for our insurance needs."

"I have been a customer with State Farm for over 30 years. I been at this State Farm Agent location before it was Alex Quilis! Ever since we bought new car from my husband and now my daughter its been a big mess with our bill. Also. check better business bureau for State Farm. Update to the response: I did reach out to your office twice, I emailed Madison. Madison turned it over to Kristine to handle the situation. I sent another email to her and still waiting. I keep getting the bill but no one from corporate is making the change!"

"This office is very personable and professional. They respond back to you in a timely manner. I highly recommend these professional insurance agents to anyone."

"Kristine Guinn, at Alex Quilis location. Is an absolute gem! Fast,efficient, knowledgeable and easy going. Everything you need for anything insurance related. She’s so good I’m going to be moving my entire family over to this location haha so thank you again for your help!"

"Had the pleasure of speaking with Trey today. He was very informative and was able to answer any question I had related to my car insurance. This agency is amazing!"

"Very informative and competitive rates. Will continue to do business with them. The staff is very friendly and courteous. Kristine was very nice and explained all my coverages."

"They are super helpful and nice! Switched back to State Farm after having progressive. Lower prices and better customer service!"

"Madison was very helpful. She was able to get us better coverage for practically the same amount we were paying with another company. I enjoyed working with her."

"She was very knowledgeable about how I can get the most out of my policies. She gave me additional information for car choices in the future. I was impressed with her!"

"The agent was wonderful. He explained all the details of the policy I needed and subjected ways i could earn additional discounts. Mr Quilis was very patient and kind with me and answered all of my questions."

"Tre is awesome, he's always great when it comes to taking care of my insurance needs. Madison is awesome as well. The staff is awesome if I miss anyone names."

"Everyone is very professional in your office, I never had a bad experience"

"The process of getting insurance was easy and the agent was extremely helpful and knowledgeable and was able to answer all my questions thoroughly. I signed up for the drive safe and save program and that's the only thing I'm not excited about since the savings is only allowed as long as you remain monitored. If you quit the program you lose the discount. Oh well, other than that so far so good."

"I went through multiple brokers trying to obtain the lowest car insurance after purchasing a new vehicle. After reaching out to Alex Quilis and speaking with his team, they were able to give me the best affordable rate with the best coverages! Thank you Trey & Kristen!"

"Highly recommend! I'm impressed with Customer support! Every time I call, they're friendly, quick & attentive addressing my insurance issues. I changed to State Farm 6 mo. Ago. Alex's office made switching very easy because they did everything! The App is also easy & functional - no useless fluff."